Return and Refund Policy
Thank you for considering earthly jewels for your diamond purchase. We are committed to providing you with the highest quality lab-grown diamonds and exceptional service. As lab-grown diamonds are a unique and specialized product, we have a strict No Return and Refund Policy in place. Please read this policy carefully before making a purchase.
1. No Returns:
Due to the nature of lab-grown diamonds and the uniqueness involved in each stone, we do not accept returns on any purchased items. No two diamonds are alike. Therefore, we encourage you to take your time and ensure that you have all the necessary information before finalizing your purchase.
2. No Refunds:
All sales of lab-grown diamonds are final. Once your order is placed and payment is made, refunds will not be issued except in cases of manufacturing defects or shipping damage, as outlined in our Limited Warranty.
3. Quality Assurance:
We are committed to delivering lab-grown diamonds of the highest quality. Each diamond undergoes thorough quality control measures to ensure that it meets our standards before being shipped to you.
4. Your Responsibility :
Before making a purchase, it is essential to review all product details, specifications, and images available on our website. If you have any questions or concerns, our customer service team is here to assist you. Please ensure that the information you provide for your order is accurate, as changes cannot be made after the order is placed.
5. No Buyback and Exchange on customized Jewellery :
As customized jewellery is created uniquely for you, buyback or exchange does not apply to this jewellery, thank you for understanding
We appreciate your understanding of our No Return and Refund policies. Your satisfaction and confidence in our products are important to us. If you have any questions or require clarification, please contact our customer service team at [email protected] before making your purchase.
Thank you for choosing earthly jewels for your lab-grown diamond needs. We look forward to providing you with a unique and exquisite piece that reflects your style and preferences.