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FAQ

We understand that trust is paramount when it comes to buying diamond jewellery. With a founding team boasting extensive experience in diamond jewellery manufacturing, we prioritize attention to detail. Additionally, our customer reviews serve as validation of our commitment to excellence. Furthermore, we’re readily available via WhatsApp or phone call to address any inquiries. Get in touch with us today!

Stay connected and up-to-date with all things Earthly Jewels by subscribing to our email newsletter. You’ll receive updates on our latest products, news, and special events directly in your inbox. Subscribe today to ensure you don’t miss out!

We welcome your feedback about the website! Please send us your thoughts via email at [email protected]. We are dedicated to providing the best possible experience, so please don’t hesitate to share your feedback and suggestions with us!

In their video presentation, IGI elaborates on the concept of lab-grown diamonds. You can view it by following this link https://youtu.be/fK-XWvVEISE

Absolutely! We regularly come with festive discounts.  You’ll be notified via our website, and on email/phone about any upcoming promotional discounts.

At this time, we do not work with other retailers. We provide virtual consultations and in-person appointments at our Mumbai location within India, along with complimentary shipping across the country. For further assistance, please contact us at [email protected] or schedule an appointment with us.

Earthly embodies our reverence for nature and our unwavering dedication to eco-friendliness. Inspired by the beauty of our planet, our name reflects our deep-rooted commitment to sustainability and ethical practices in the jewellery industry.

By choosing Earthly, we seek to honor the Earth and its precious resources, ensuring that every piece we create leaves a minimal footprint on our planet. We believe that wearing Earthly jewellery is not just about adorning oneself but also about embracing a lifestyle that celebrates and protects our environment.

With Earthly, you’re not just wearing jewellery; you’re making a conscious choice to support eco-friendly practices. You can feel empowered knowing that your decision has made a positive impact on the planet.

We understand that trust is paramount when it comes to buying diamond jewellery. With a founding team boasting extensive experience in diamond jewellery manufacturing, we prioritize attention to detail. Additionally, our customer reviews serve as validation of our commitment to excellence. Furthermore, we’re readily available via WhatsApp or phone call to address any inquiries. Get in touch with us today!

Stay connected and up-to-date with all things Earthly Jewels by subscribing to our email newsletter. You’ll receive updates on our latest products, news, and special events directly in your inbox. Subscribe today to ensure you don’t miss out!

We welcome your feedback about the website! Please send us your thoughts via email at [email protected]. We are dedicated to providing the best possible experience, so please don’t hesitate to share your feedback and suggestions with us!

In their video presentation, IGI elaborates on the concept of lab-grown diamonds. You can view it by following this link https://youtu.be/fK-XWvVEISE

Absolutely! We regularly come with festive discounts.  You’ll be notified via our website, and on email/phone about any upcoming promotional discounts.

At this time, we do not work with other retailers. We provide virtual consultations and in-person appointments at our Mumbai location within India, along with complimentary shipping across the country. For further assistance, please contact us at [email protected] or schedule an appointment with us.

Earthly embodies our reverence for nature and our unwavering dedication to eco-friendliness. Inspired by the beauty of our planet, our name reflects our deep-rooted commitment to sustainability and ethical practices in the jewellery industry.

By choosing Earthly, we seek to honor the Earth and its precious resources, ensuring that every piece we create leaves a minimal footprint on our planet. We believe that wearing Earthly jewellery is not just about adorning oneself but also about embracing a lifestyle that celebrates and protects our environment.

With Earthly, you’re not just wearing jewellery; you’re making a conscious choice to support eco-friendly practices. You can feel empowered knowing that your decision has made a positive impact on the planet.

All of our jewellery is handcrafted and made to order. Engagement rings take approximately 2 to 3 weeks from purchase to delivery, depending on the complexity, so we can ensure your ring is absolutely perfect!.

If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.

We do not provide pricing or services for diamonds we have not selected on your behalf.

We can help you find your perfect fit with our Ring sizer.

Lab diamonds are grown in a lab, not mined. Our lab diamond center stones are responsibly grown, using the best technologies available. Learn more about our lab diamonds.

Our pricing is broken out by diamond and setting, and our diamond feed is a curated selection of the top 1% most beautiful diamonds on the market.

Note, each diamond is unique and has its own precise gemological characteristics, therefore pricing will vary. Price is based on various factors including colour, clarity, cut, and carat weight.

If you are looking for assistance in pricing a specific diamond in multiple settings, please feel free to share the diamond SKU# and your preferred ring design(s) with our Customer Care team. We would be more than happy to help!

We understand that trust is paramount when it comes to buying diamond jewellery. With a founding team boasting extensive experience in diamond jewellery manufacturing, we prioritize attention to detail. Additionally, our customer reviews serve as validation of our commitment to excellence. Furthermore, we’re readily available via WhatsApp or phone call to address any inquiries. Get in touch with us today!

Earthy Jewels ensures your jewellery arrives in style and safety. Each piece is secured within a robust outer transit box and elegantly presented in our signature gift box. Depending on the size of the center stone, the packaging includes either a diamond certificate for stones over 1 carat or a jewellery certificate for smaller stones. Inside the box, you’ll find a jewellery box, an infographic flyer about lab-grown diamonds, a jewellery care card, a thank you card, and the invoice, all curated to provide a sophisticated unboxing experience.

Cut grade, Carat weight, Colour grade and Clarity grade. Today, the 4Cs of diamond quality are the universal method for assessing the quality of any diamond. The creation of the Diamond 4Cs means two very important things: diamond quality can be communicated in a universal language, and diamond customers know exactly the quality of the diamond they are purchasing.

Visit our Diamonds page for more information about how we select and curate our diamonds for Earthly Jewels Engagement Rings. You can also schedule a one-on-one consultation with one of our Client Advisors and they would be happy to answer any questions you may have.

All of our lab diamond center stones 1.00 carat and above are certified by a reputable laboratory. The certificate comes with the purchase of your engagement ring or jewellery.

We exclusively use colourless, VS+ clarity lab-grown accent diamonds and pavé (depending on style) to ensure the best quality and sparkle.

If you are interested in a different center stone cut shape that you do not see available on our website, please contact our Customer Care team for further assistance.

Laser engraving is offered complimentary at the time of purchase. 20 characters or less is preferred for laser engraving. Please contact our Customer care team to assist with any engraving requests.

We stand by the quality and craftsmanship of our jewellery. Earthly Jewels offers a complimentary lifetime warranty against manufacturing defects on all engagement rings and jewellery pieces. This warranty includes any quality issues that arise only from a manufacturing defect.

This warranty does not cover issues that arise from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical contact, warped metal, dents, misshapen bands, lost stones, or cracked stones. Lost or stolen pieces are also not covered by this warranty. Repair or service performed by a jeweller other than Earthly Jewels will void the warranty.

If you believe your jewellery has a defect, please Contact Us so that you may send it back to us for inspection where we may repair or replace your jewellery, as deemed appropriate and in alignment with this policy. If you require repair services, please review our Care & Repair section.

All of our jewellery is handcrafted and made to order. Engagement rings take approximately 2 to 3 weeks from purchase to delivery, depending on the complexity, so we can ensure your ring is absolutely perfect!.

If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.

We do not provide pricing or services for diamonds we have not selected on your behalf.

We can help you find your perfect fit with our Ring sizer.

Lab diamonds are grown in a lab, not mined. Our lab diamond center stones are responsibly grown, using the best technologies available. Learn more about our lab diamonds.

Our pricing is broken out by diamond and setting, and our diamond feed is a curated selection of the top 1% most beautiful diamonds on the market.

Note, each diamond is unique and has its own precise gemological characteristics, therefore pricing will vary. Price is based on various factors including colour, clarity, cut, and carat weight.

If you are looking for assistance in pricing a specific diamond in multiple settings, please feel free to share the diamond SKU# and your preferred ring design(s) with our Customer Care team. We would be more than happy to help!

We understand that trust is paramount when it comes to buying diamond jewellery. With a founding team boasting extensive experience in diamond jewellery manufacturing, we prioritize attention to detail. Additionally, our customer reviews serve as validation of our commitment to excellence. Furthermore, we’re readily available via WhatsApp or phone call to address any inquiries. Get in touch with us today!

Earthy Jewels ensures your jewellery arrives in style and safety. Each piece is secured within a robust outer transit box and elegantly presented in our signature gift box. Depending on the size of the center stone, the packaging includes either a diamond certificate for stones over 1 carat or a jewellery certificate for smaller stones. Inside the box, you’ll find a jewellery box, an infographic flyer about lab-grown diamonds, a jewellery care card, a thank you card, and the invoice, all curated to provide a sophisticated unboxing experience.

Cut grade, Carat weight, Colour grade and Clarity grade. Today, the 4Cs of diamond quality are the universal method for assessing the quality of any diamond. The creation of the Diamond 4Cs means two very important things: diamond quality can be communicated in a universal language, and diamond customers know exactly the quality of the diamond they are purchasing.

Visit our Diamonds page for more information about how we select and curate our diamonds for Earthly Jewels Engagement Rings. You can also schedule a one-on-one consultation with one of our Client Advisors and they would be happy to answer any questions you may have.

All of our lab diamond center stones 1.00 carat and above are certified by a reputable laboratory. The certificate comes with the purchase of your engagement ring or jewellery.

We exclusively use colourless, VS+ clarity lab-grown accent diamonds and pavé (depending on style) to ensure the best quality and sparkle.

If you are interested in a different center stone cut shape that you do not see available on our website, please contact our Customer Care team for further assistance.

Laser engraving is offered complimentary at the time of purchase. 20 characters or less is preferred for laser engraving. Please contact our Customer care team to assist with any engraving requests.

We stand by the quality and craftsmanship of our jewellery. Earthly Jewels offers a complimentary lifetime warranty against manufacturing defects on all engagement rings and jewellery pieces. This warranty includes any quality issues that arise only from a manufacturing defect.

This warranty does not cover issues that arise from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical contact, warped metal, dents, misshapen bands, lost stones, or cracked stones. Lost or stolen pieces are also not covered by this warranty. Repair or service performed by a jeweller other than Earthly Jewels will void the warranty.

If you believe your jewellery has a defect, please Contact Us so that you may send it back to us for inspection where we may repair or replace your jewellery, as deemed appropriate and in alignment with this policy. If you require repair services, please review our Care & Repair section.

Indeed, lab-grown diamonds yield positive results when tested with a diamond tester. Despite their origin in a laboratory rather than the earth’s crust, these diamonds exhibit the same chemical and optical properties as natural diamonds.

Gemologists cannot discern the difference between the two with the naked eye. Specialized equipment is required to detect minor distinctions in trace elements and crystal growth.

No, moissanite constitutes a separate mineral and gemstone from lab-created diamonds, boasting different characteristics and hardness levels.

At Earthly Jewels, moissanite is not integrated into any of our jewellery or engagement rings.

Lab-grown diamonds are typically cultivated using two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). Among these techniques, CVD stands out as a newer, preferred method for generating high-quality, authentic diamonds. At Earthly Jewels, our selection exclusively comprises lab diamonds grown through the CVD process.

CVD diamond growth generally spans about a month to produce a 1-carat diamond, although individual growth durations may vary.

This process entails placing a thin ‘seed’ diamond within a chamber and subjecting it to elevated temperatures. A carbon-rich gas mixture is then introduced into the chamber. By ionizing the gases to disrupt their molecular bonds, pure carbon adheres to the diamond seed. Accumulating carbon forms atomic bonds with the seed diamond, leading to the growth of a new, larger diamond identical to natural ones.

This methodology is employed for cultivating all lab diamond center stones exclusively used in our engagement rings at Earthly Jewels.

Lab diamonds are grown in a lab, not mined. Our lab diamond center stones are responsibly grown, using the best technologies available. Learn more about our lab diamonds.

Comparable to earth-mined diamonds, the market value of lab-grown diamonds may vary over time. Given their recent introduction to the market, there exists greater uncertainty regarding future pricing compared to natural diamonds.

At Earthly Jewels, we prioritize your freedom to choose based on your preferences and budget. Whether you opt for a lab-grown or natural diamond for your engagement ring, rest assured that we uphold our commitment to delivering exceptional quality and craftsmanship.

All of our lab-grown diamonds are classified as Type IIa and are available in D-H color grading.

Type IIa diamonds are renowned for their exceptional chemical purity, boasting unparalleled optical transparency. They constitute less than 2% of naturally occurring diamonds.

Our engagement rings feature exclusively lab-grown diamond center stones. We incorporate colourless, VVS-VS clarity lab-grown accent diamonds and pavé (depending on the style) to guarantee superior quality and sparkle.

Our jewellery features G+ VVS-VS stones, and our lab diamonds, 1 carat and above, come with IGI/GIA certification. Additionally, our gold is either 14K or 18K and BIS Hallmarked, ensuring the highest quality standards. Rest assured, you’re always receiving the finest craftsmanship.

Earthly Jewels exclusively utilises lab-grown diamonds and lab-grown diamond pavé across all engagement ring and jewellery collections.
What is the diamond’s cut?

The cut of a diamond is crucial as it determines its light reflection, sparkle, and brilliance. We prioritize diamonds with the finest cuts, crafted by skilled artisans who prioritize beauty over profit.

Diamond colour is noticeable and ranges from exceptionally white to slightly yellowish. We select diamonds with the most desirable colour grades for our jewellery.

Clarity refers to the presence of inclusions within a diamond. We offer diamonds with VS+ clarity, ensuring excellent quality and minimal imperfections.

Carat weight indicates a diamond’s size. However, a diamond’s overall beauty is influenced by factors beyond size, such as cut quality.

Lab-grown diamonds are chemically and visually identical to natural diamonds. The main distinction lies in their origin, with lab diamonds grown in controlled environments. Despite this, both types test positive on diamond testers and are indistinguishable to the naked eye.

Indeed, lab-grown diamonds yield positive results when tested with a diamond tester. Despite their origin in a laboratory rather than the earth’s crust, these diamonds exhibit the same chemical and optical properties as natural diamonds.

Gemologists cannot discern the difference between the two with the naked eye. Specialized equipment is required to detect minor distinctions in trace elements and crystal growth.

No, moissanite constitutes a separate mineral and gemstone from lab-created diamonds, boasting different characteristics and hardness levels.

At Earthly Jewels, moissanite is not integrated into any of our jewellery or engagement rings.

Lab-grown diamonds are typically cultivated using two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). Among these techniques, CVD stands out as a newer, preferred method for generating high-quality, authentic diamonds. At Earthly Jewels, our selection exclusively comprises lab diamonds grown through the CVD process.

CVD diamond growth generally spans about a month to produce a 1-carat diamond, although individual growth durations may vary.

This process entails placing a thin ‘seed’ diamond within a chamber and subjecting it to elevated temperatures. A carbon-rich gas mixture is then introduced into the chamber. By ionizing the gases to disrupt their molecular bonds, pure carbon adheres to the diamond seed. Accumulating carbon forms atomic bonds with the seed diamond, leading to the growth of a new, larger diamond identical to natural ones.

This methodology is employed for cultivating all lab diamond center stones exclusively used in our engagement rings at Earthly Jewels.

Lab diamonds are grown in a lab, not mined. Our lab diamond center stones are responsibly grown, using the best technologies available. Learn more about our lab diamonds.

Comparable to earth-mined diamonds, the market value of lab-grown diamonds may vary over time. Given their recent introduction to the market, there exists greater uncertainty regarding future pricing compared to natural diamonds.

At Earthly Jewels, we prioritize your freedom to choose based on your preferences and budget. Whether you opt for a lab-grown or natural diamond for your engagement ring, rest assured that we uphold our commitment to delivering exceptional quality and craftsmanship.

All of our lab-grown diamonds are classified as Type IIA and are available in D-H color grading.

Type IIA diamonds are renowned for their exceptional chemical purity, boasting unparalleled optical transparency. They constitute less than 2% of naturally occurring diamonds.

Our engagement rings feature exclusively lab-grown diamond center stones. We incorporate colourless, VVS-VS clarity lab-grown accent diamonds and pavé (depending on the style) to guarantee superior quality and sparkle.

Our jewellery features G+ VVS-VS stones, and our lab diamonds, 1 carat and above, come with IGI/GIA certification. Additionally, our gold is either 14K or 18K and BIS Hallmarked, ensuring the highest quality standards. Rest assured, you’re always receiving the finest craftsmanship.

Earthly Jewels exclusively utilises lab-grown diamonds and lab-grown diamond pavé across all engagement ring and jewellery collections.
What is the diamond’s cut?

The cut of a diamond is crucial as it determines its light reflection, sparkle, and brilliance. We prioritize diamonds with the finest cuts, crafted by skilled artisans who prioritize beauty over profit.

Diamond colour is noticeable and ranges from exceptionally white to slightly yellowish. We select diamonds with the most desirable colour grades for our jewellery.

Clarity refers to the presence of inclusions within a diamond. We offer diamonds with VS+ clarity, ensuring excellent quality and minimal imperfections.

Carat weight indicates a diamond’s size. However, a diamond’s overall beauty is influenced by factors beyond size, such as cut quality.

Lab-grown diamonds are chemically and visually identical to natural diamonds. The main distinction lies in their origin, with lab diamonds grown in controlled environments. Despite this, both types test positive on diamond testers and are indistinguishable to the naked eye.

To maintain the shine of your jewellery, lightly scrub it with a soft-bristled brush using warm water and soap without detergents. After cleaning, gently buff it with a clean cloth.

Avoid using steam or ultrasonic cleaners as they can cause damage. When not wearing your jewellery, store it in a safe, dry place to protect it from daily exposure. Our white gold pieces are rhodium plated for added shine and durability.

While our jewellery is crafted for everyday use, it’s wise to remove your ring or band during activities like exercise, housework, or any intensive tasks. Doing so will help protect your jewellery from scratches and damage.

At Earthly Jewels, we recognize that each piece of jewellery often symbolizes a cherished emotion, event, or memory. Our personalization service enables you to engrave a name, date, or message on the precious metal of your choice, accommodating up to 20 characters.

We ensure that the engraving adheres to both the technical and aesthetic standards of the piece. This commitment is particularly evident in our complimentary laser engraving offered for engagement rings and wedding bands at the time of purchase. We recommend limiting the engraving to no more than 20 characters to maintain clarity and style.

This service is designed to immortalize your special moments beautifully and precisely, ensuring that each engraved message enhances the personal value of your jewellery.

If your jewellery experiences any damage, such as impacts or visible defects, please avoid wearing it and have it assessed by our professionals. Our team will thoroughly inspect the stones, settings, and overall appearance of your piece. Following this examination, we will provide you with a detailed repair estimate. Once you approve and settle the payment, we will complete the repairs swiftly and return the jewellery to you, with complimentary return shipping.

For more information or assistance, please contact our Customer Care team.

We offer resizing services for rings, allowing adjustments up or down by one size. For other types of repairs, we evaluate them on a case-by-case basis, as it’s necessary for us to inspect the jewellery first. Before any repair work begins, we will provide you with a cost estimate.

To maintain the shine of your jewellery, lightly scrub it with a soft-bristled brush using warm water and soap without detergents. After cleaning, gently buff it with a clean cloth.

Avoid using steam or ultrasonic cleaners as they can cause damage. When not wearing your jewellery, store it in a safe, dry place to protect it from daily exposure. Our white gold pieces are rhodium plated for added shine and durability.

While our jewellery is crafted for everyday use, it’s wise to remove your ring or band during activities like exercise, housework, or any intensive tasks. Doing so will help protect your jewellery from scratches and damage.

At Earthly Jewels, we recognize that each piece of jewellery often symbolizes a cherished emotion, event, or memory. Our personalization service enables you to engrave a name, date, or message on the precious metal of your choice, accommodating up to 20 characters.

We ensure that the engraving adheres to both the technical and aesthetic standards of the piece. This commitment is particularly evident in our complimentary laser engraving offered for engagement rings and wedding bands at the time of purchase. We recommend limiting the engraving to no more than 20 characters to maintain clarity and style.

This service is designed to immortalize your special moments beautifully and precisely, ensuring that each engraved message enhances the personal value of your jewellery.

If your jewellery experiences any damage, such as impacts or visible defects, please avoid wearing it and have it assessed by our professionals. Our team will thoroughly inspect the stones, settings, and overall appearance of your piece. Following this examination, we will provide you with a detailed repair estimate. Once you approve and settle the payment, we will complete the repairs swiftly and return the jewellery to you, with complimentary return shipping.

For more information or assistance, please contact our Customer Care team.

We offer resizing services for rings, allowing adjustments up or down by one size. For other types of repairs, we evaluate them on a case-by-case basis, as it’s necessary for us to inspect the jewellery first. Before any repair work begins, we will provide you with a cost estimate.

Ordering on EarthlyJewels.co is a straightforward and secure process. Once you’ve chosen a product, click on ‘Add to Cart’ and follow the prompts. Your order won’t be finalized until the checkout process is complete, where you’ll be prompted to select your payment method. You can also place an order over the phone by calling or messaging us on +91 93212 94329.

Earthly Jewels accepts all major credit cards, debit cards, and net banking. For any additional queries, please contact Customer Care at +91 93212 94329.

Each item is customized and made to order. It typically takes 15 days for your product to be manufactured, followed by an additional 2-3 days for free shipping across India. Some in-stock gifting items can be delivered within 3 days.

If your jewellery experiences any damage, such as impacts or visible defects, please avoid wearing it and have it assessed by our professionals. Our team will thoroughly inspect the stones, settings, and overall appearance of your piece. Following this examination, we will provide you with a detailed repair estimate. Once you approve and settle the payment, we will complete the repairs swiftly and return the jewellery to you, with complimentary return shipping.

For more information or assistance, please contact our Customer Care team.

Shipping is both secure and insured until the item reaches you. We only partner with reputable shipping companies for precious goods, such as Sequel Logistics and BVC.

Ordering on EarthlyJewels.co is a straightforward and secure process. Once you’ve chosen a product, click on ‘Add to Cart’ and follow the prompts. Your order won’t be finalized until the checkout process is complete, where you’ll be prompted to select your payment method. You can also place an order over the phone by calling or messaging us on +91 93212 94329.
Earthly Jewels accepts all major credit cards, debit cards, and net banking. For any additional queries, please contact Customer Care at +91 93212 94329.
Each item is customized and made to order. It typically takes 15 days for your product to be manufactured, followed by an additional 2-3 days for free shipping across India. Some in-stock gifting items can be delivered within 3 days.

If your jewellery experiences any damage, such as impacts or visible defects, please avoid wearing it and have it assessed by our professionals. Our team will thoroughly inspect the stones, settings, and overall appearance of your piece. Following this examination, we will provide you with a detailed repair estimate. Once you approve and settle the payment, we will complete the repairs swiftly and return the jewellery to you, with complimentary return shipping.

For more information or assistance, please contact our Customer Care team.

Shipping is both secure and insured until the item reaches you. We only partner with reputable shipping companies for precious goods, such as Sequel Logistics and BVC.

We are fully confident in the quality and satisfaction that our products deliver. However, we also understand the need for flexibility for our customers. As such, we offer a buyback option.

    The details for calculating the buyback value are as follows:
  • Gold: You will receive 100% of the invoice value.
  • Diamond: You will receive 80% of the current market value.
  • Making charges and GST: These are not applicable.

This policy is designed to be straightforward and transparent, ensuring that our commitment to customer satisfaction is clear and ongoing.

This policy is designed to be straightforward and transparent, ensuring that our commitment to customer satisfaction is clear.

To initiate a buyback, customers must contact Earthly Jewels via email at [email protected] with their order number, invoice, a photograph of the product, and the authentication certificate. Our team will then conduct a preliminary inspection to ensure the product is in its original condition, confirm via email, and arrange for pickup. It’s important that customers return all items, including the invoice and certificates, in the original packaging.

Upon receipt of the product, our team will undertake a thorough quality assurance check to verify the item’s condition and the authenticity of the diamond using its unique identification number (UIN). The product must be free from any wear, tear, rework, or alterations to be eligible for buyback.

If the quality check is passed, Earthly Jewels issues a credit note reflecting the buyback value determined by our policy. This credit must be utilised within 30 days to purchase a new item. In instances where there is damage upon receipt or discrepancies with the UIN, the buyback request will be denied, and we will reach out to the customer for further details. The decisions made by Earthly Jewels regarding the quality check are final and binding. Please note, we do not provide cash refunds under any circumstances.

We are fully confident in the quality and satisfaction that our products deliver. However, we also understand the need for flexibility for our customers. As such, we offer a buyback option.

The details for calculating the buyback value are as follows:

  • Gold: You will receive 100% of the invoice value.
  • Diamond: You will receive 80% of the current market value.
  • Making charges and GST: These are not applicable.

This policy is designed to be straightforward and transparent, ensuring that our commitment to customer satisfaction is clear and ongoing.

This policy is designed to be straightforward and transparent, ensuring that our commitment to customer satisfaction is clear.

To initiate a buyback, customers must contact Earthly Jewels via email at [email protected] with their order number, invoice, a photograph of the product, and the authentication certificate. Our team will then conduct a preliminary inspection to ensure the product is in its original condition, confirm via email, and arrange for pickup. It’s important that customers return all items, including the invoice and certificates, in the original packaging.

Upon receipt of the product, our team will undertake a thorough quality assurance check to verify the item’s condition and the authenticity of the diamond using its unique identification number (UIN). The product must be free from any wear, tear, rework, or alterations to be eligible for buyback.

If the quality check is passed, Earthly Jewels issues a credit note reflecting the buyback value determined by our policy. This credit must be utilised within 30 days to purchase a new item. In instances where there is damage upon receipt or discrepancies with the UIN, the buyback request will be denied, and we will reach out to the customer for further details. The decisions made by Earthly Jewels regarding the quality check are final and binding. Please note, we do not provide cash refunds under any circumstances.

We are fully confident in the quality and satisfaction that our products bring. However, we also recognize the importance of flexibility for our customers. Therefore, we offer a 7-day no-questions-asked return and exchange policy.

    The details for calculating the exchange are as follows:

 

  • Gold: You will receive 100% of the invoice value.
  • Diamond: You will receive 100% of the invoice value.
  • Making charges and GST: These are not applicable.

 

This policy is designed to be straightforward and transparent, ensuring that our commitment to customer satisfaction is clear.

To initiate a return, customers must contact Earthly Jewels via email at [email protected] with their order number, invoice, a photograph of the product, and the authentication certificate. Our team will then conduct a preliminary inspection to ensure the product is in its original condition, confirm via email, and arrange for pickup. It’s important that customers return all items, including the invoice and certificates, in the original packaging.

Upon receipt of the product, our team will undertake a thorough quality assurance check to verify the item’s condition and the authenticity of the diamond using its unique identification number (UIN). The product must be free from any wear, tear, rework, or alterations to be eligible for a return or exchange.

If the quality check is passed, Earthly Jewels issues a credit note reflecting the value determined by our return policy. This credit must be utilised within 30 days to purchase a new item. In instances where there is damage upon receipt or discrepancies with the UIN, the return request will be denied, and we will reach out to the customer for further details. The decisions made by Earthly Jewels regarding the quality check are final and binding. Please note, we do not provide cash refunds under any circumstances.

We are fully confident in the quality and satisfaction that our products bring. However, we also recognize the importance of flexibility for our customers. Therefore, we offer a 7-day no-questions-asked return and exchange policy.

The details for calculating the exchange are as follows:

  • Gold: You will receive 100% of the invoice value.
  • Diamond: You will receive 100% of the invoice value.
  • Making charges and GST: These are not applicable.

This policy is designed to be straightforward and transparent, ensuring that our commitment to customer satisfaction is clear.

To initiate a return, customers must contact Earthly Jewels via email at [email protected] with their order number, invoice, a photograph of the product, and the authentication certificate. Our team will then conduct a preliminary inspection to ensure the product is in its original condition, confirm via email, and arrange for pickup. It’s important that customers return all items, including the invoice and certificates, in the original packaging.

Upon receipt of the product, our team will undertake a thorough quality assurance check to verify the item’s condition and the authenticity of the diamond using its unique identification number (UIN). The product must be free from any wear, tear, rework, or alterations to be eligible for a return or exchange.

If the quality check is passed, Earthly Jewels issues a credit note reflecting the value determined by our return policy. This credit must be utilised within 30 days to purchase a new item. In instances where there is damage upon receipt or discrepancies with the UIN, the return request will be denied, and we will reach out to the customer for further details. The decisions made by Earthly Jewels regarding the quality check are final and binding. Please note, we do not provide cash refunds under any circumstances.

Production and Preparation: Once your order is placed, it undergoes production and rigorous quality assurance to ensure it meets your specifications. Your order will be ready for shipment within 2 weeks. Delivery Service: We partner with Sequel Global Logistics to ensure your jewellery reaches you safely and quickly. Once dispatched, you can expect your jewellery to arrive within 4 business days. Tracking and Dispatch: You’ll receive a dispatch confirmation with a unique tracking number. Track the progress of your delivery by visiting the following link: Sequel Global Logistics Tracking: https://sequelglobal.com Collection Requirements: Please ensure that someone is available to collect your order upon delivery. The courier may require an OTP and a form of identification before releasing your item. Insurance and Safety: Earthly Jewels provides transit insurance for all shipments, covering all risks until you receive your jewellery.

Production and Preparation: Once your order is placed, it undergoes production and rigorous quality assurance to ensure it meets your specifications. Your order will be ready for shipment within 2 weeks.

Delivery Service: We partner with Sequel Global Logistics to ensure your jewellery reaches you safely and quickly. Once dispatched, you can expect your jewellery to arrive within 4 business days.

Tracking and Dispatch: You’ll receive a dispatch confirmation with a unique tracking number. Track the progress of your delivery by visiting the following link:

Sequel Global Logistics Tracking: https://sequelglobal.com

Collection Requirements: Please ensure that someone is available to collect your order upon delivery. The courier may require an OTP and a form of identification before releasing your item.

Insurance and Safety: Earthly Jewels provides transit insurance for all shipments, covering all risks until you receive your jewellery.