FREE insured shipping across INDIA

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

GENERAL

HOW CAN I HAVE CONFIDENCE IN PURCHASING DIAMONDS ONLINE?

We understand that trust is paramount when it comes to buying diamond jewellery. With a founding team boasting extensive experience in diamond jewellery manufacturing, we prioritize attention to detail. Additionally, our customer reviews serve as validation of our commitment to excellence. Furthermore, we’re readily available via WhatsApp or phone call to address any inquiries. Get in touch with us today!

HOW CAN I STAY INFORMED ABOUT THE NEWEST PRODUCTS, NEWS, AND EVENTS FROM EARTHLY JEWELS?

Stay connected and up-to-date with all things Earthly Jewels by subscribing to our email newsletter. You’ll receive updates on our latest products, news, and special events directly in your inbox. Subscribe today to ensure you don’t miss out!

HOW CAN I SHARE FEEDBACK ABOUT THE WEBSITE?

We welcome your feedback about the website! Please send us your thoughts via email at hello@earthlyjewels.co. We are dedicated to providing the best possible experience, so please don’t hesitate to share your feedback and suggestions with us!

DOES IGI PROVIDE AN EXPLANATION OF LAB-GROWN DIAMONDS?

In their video presentation, IGI elaborates on the concept of lab-grown diamonds. You can view it by following this link https://youtu.be/fK-XWvVEISE

DO YOU OFFER DISCOUNTS?

Absolutely! We regularly come with festive discounts. You’ll be notified via our website, and on email/phone about any upcoming promotional discounts.

DO YOU COLLABORATE WITH OTHER RETAILERS?

At this time, we do not work with other retailers. We provide virtual consultations and in-person appointments at our Mumbai location within India, along with complimentary shipping across the country. For further assistance, please contact us at hello@earthlyjewels.co or schedule an appointment with us.

WHY EARTHLY?

Earthly embodies our reverence for nature and our unwavering dedication to eco-friendliness. Inspired by the beauty of our planet, our name reflects our deep-rooted commitment to sustainability and ethical practices in the jewellery industry.

By choosing Earthly, we seek to honor the Earth and its precious resources, ensuring that every piece we create leaves a minimal footprint on our planet. We believe that wearing Earthly jewellery is not just about adorning oneself but also about embracing a lifestyle that celebrates and protects our environment.

With Earthly, you’re not just wearing jewellery; you’re making a conscious choice to support eco-friendly practices. You can feel empowered knowing that your decision has made a positive impact on the planet.

ENGAGEMENT RINGS & JEWELLERY

HOW LONG DOES IT TAKE TO MAKE A RING?

All of our jewellery is handcrafted and made to order. Engagement rings take approximately 2 to 3 weeks from purchase to delivery, depending on the complexity, so we can ensure your ring is absolutely perfect!.

If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.

CAN I PROVIDE MY OWN CENTER STONE?

We do not provide pricing or services for diamonds we have not selected on your behalf.

HOW DO I KNOW MY RING SIZE?

We can help you find your perfect fit with our Ring sizer.

ARE YOUR DIAMONDS ETHICALLY SOURCED?

Lab diamonds are grown in a lab, not mined. Our lab diamond center stones are responsibly grown, using the best technologies available. Learn more about our lab diamonds.

HOW ARE YOUR ENGAGEMENT RINGS PRICED?

Our pricing is broken out by diamond and setting, and our diamond feed is a curated selection of the top 1% most beautiful diamonds on the market.

Note, each diamond is unique and has its own precise gemological characteristics, therefore pricing will vary. Price is based on various factors including colour, clarity, cut, and carat weight.

If you are looking for assistance in pricing a specific diamond in multiple settings, please feel free to share the diamond SKU# and your preferred ring design(s) with our Customer Care team. We would be more than happy to help!

HOW CAN I HAVE CONFIDENCE IN PURCHASING DIAMONDS ONLINE?

We understand that trust is paramount when it comes to buying diamond jewellery. With a founding team boasting extensive experience in diamond jewellery manufacturing, we prioritize attention to detail. Additionally, our customer reviews serve as validation of our commitment to excellence. Furthermore, we’re readily available via WhatsApp or phone call to address any inquiries. Get in touch with us today!

WHAT TYPE OF PACKAGING DO YOU OFFER?

Earthy Jewels ensures your jewellery arrives in style and safety. Each piece is secured within a robust outer transit box and elegantly presented in our signature gift box. Depending on the size of the center stone, the packaging includes either a diamond certificate for stones over 1 carat or a jewellery certificate for smaller stones. Inside the box, you’ll find a jewellery box, an infographic flyer about lab-grown diamonds, a jewellery care card, a thank you card, and the invoice, all curated to provide a sophisticated unboxing experience.

WHAT ARE THE 4CS?

Cut grade, Carat weight, Colour grade and Clarity grade. Today, the 4Cs of diamond quality are the universal method for assessing the quality of any diamond. The creation of the Diamond 4Cs means two very important things: diamond quality can be communicated in a universal language, and diamond customers know exactly the quality of the diamond they are purchasing.

Visit our Diamonds page for more information about how we select and curate our diamonds for Earthly Jewels Engagement Rings. You can also schedule a one-on-one consultation with one of our Client Advisors and they would be happy to answer any questions you may have.

WHAT TYPE OF PACKAGING DO YOU OFFER?

All of our lab diamond center stones 1.00 carat and above are certified by a reputable laboratory. The certificate comes with the purchase of your engagement ring or jewellery.

WHAT IS THE QUALITY OF THE ACCENT DIAMONDS (AND PAVE) USED WITHIN YOUR ENGAGEMENT RINGS?

We exclusively use colourless, VS+ clarity lab-grown accent diamonds and pavé (depending on style) to ensure the best quality and sparkle.

CAN I CHOOSE A DIFFERENT CUT SHAPE FOR MY CENTER STONE THAT I DO NOT SEE ON YOUR WEBSITE?

If you are interested in a different center stone cut shape that you do not see available on our website, please contact our Customer Care team for further assistance.

DO YOU OFFER ENGRAVING ON ENGAGEMENT RINGS?

Laser engraving is offered complimentary at the time of purchase. 20 characters or less is preferred for laser engraving. Please contact our Customer care team to assist with any engraving requests.

WHAT IS THE WARRANTY POLICY ON MY jewellery?

We stand by the quality and craftsmanship of our jewellery. Earthly Jewels offers a complimentary lifetime warranty against manufacturing defects on all engagement rings and jewellery pieces. This warranty includes any quality issues that arise only from a manufacturing defect.

This warranty does not cover issues that arise from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical contact, warped metal, dents, misshapen bands, lost stones, or cracked stones. Lost or stolen pieces are also not covered by this warranty. Repair or service performed by a jeweller other than Earthly Jewels will void the warranty.

If you believe your jewellery has a defect, please Contact Us so that you may send it back to us for inspection where we may repair or replace your jewellery, as deemed appropriate and in alignment with this policy. If you require repair services, please review our Care & Repair section.

Didn’t find your answer?

Don't hestitate to contact us

reviews
See all reviews